Privacy Policy

1. Who We Are

Scott Automations is operated by Iain Scott, trading as Scott Automations, based in Scotland, United Kingdom. We provide AI-powered enquiry handling and booking systems for small businesses.

Contact: [email protected]

2. What Data We Collect

We may collect the following personal data:

• Name and business name
• Email address and phone number
• Business website and social media handles
• Payment information (processed securely via Stripe — we do not store card details)
• Information provided during onboarding and via our chat systems
• Data collected from your customers via the systems we build for you

3. How We Use Your Data

We use your data to:

• Deliver and manage our services
• Process payments via Stripe
• Communicate with you about your account and service
• Build and configure your AI enquiry system
• Comply with our legal obligations

4. Your Customers' Data

When we build an enquiry or booking system for your business, your customers' data (such as names, email addresses and enquiry details) is collected and stored within GoHighLevel CRM on your behalf. You are the data controller for this data. We act as a data processor.

You are responsible for ensuring your customers are informed about how their data is used and for maintaining your own privacy policy.

5. Third-Party Platforms

Our services rely on the following third-party platforms which may process personal data:

• GoHighLevel — CRM, chat and automation platform
• Stripe — payment processing
• Anthropic Claude API — AI responses
• WhatsApp Business API — messaging
• Meta (Instagram and Facebook) — messaging channels

Each platform operates under its own privacy policy and data processing terms.

6. Data Retention

We retain your data for as long as your account is active or as required to fulfil our legal obligations. Upon cancellation of your subscription, your data will be retained for 90 days before being deleted, unless a longer period is required by law.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our funnel pages may use cookies for basic functionality and analytics. We do not use cookies for advertising purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]
Website: scottautomations.co.uk